I used Expedia to book a flight and car rental for me and my family, once, and it led to the worst booking experience of my life.
I ended up paying an extra thousand dollars in “unforeseens”, losing a day in travel time, and every customer service representative not affiliated with Expedia charging us those surcharges told me: “Sorry, because your family used a third party Expedia nothing can be done.” Further conversation about this was unflattering. When I reported this to Expedia, expecting some sort of compensation, Expedia’s own customer service was unhelpful in so much that I am now out a thousand dollars. After corresponding with them they frankly don’t care.
Expedia takes your money then passes you off to their uncooperative partners who have no qualms making disparaging comments about how much they themselves dislike Expedia. These partners will add charges which are “disclaimered away” in Expedia small print. These charges will cost you much more than you had planned.
Never again will I use Expedia. You shouldn’t either. Here is a list of alternatives:
- Bonus: Search with Expedia, find the place you like and contact them direct. Many hotels will match or beat any posted rate.
Know any others? Leave a comment below! Just make sure it’s not a sock puppet from one of Expedia’s many merger and acquisitions.